Get in TouchWe're Here to Help
Whether you need support, have questions about our floor plan software, or want to explore partnership opportunities, our team is ready to assist you. Choose the best way to reach us below.
Email Support
Get help with your account, billing, or technical questions
Sales Inquiries
Questions about pricing, enterprise plans, or custom solutions
Partnerships
Interested in partnering with SketchFloor or integrations
General Inquiries
Media requests, feedback, or other general questions
Self-Service Support
Find answers instantly with our comprehensive support resources
Send Us a Message
Prefer to reach out directly? Fill out the form below and we'll get back to you soon.
Frequently Asked Questions
Quick answers to common questions about contacting us
How quickly can I get help with technical issues?
Our support team typically responds to technical questions within 24 hours during business days. For urgent issues, Professional and Team plan users get priority support.
Do you offer phone support?
Phone support is available for Team plan customers and enterprise clients. We also offer scheduled video calls for onboarding and training sessions.
Can you help with custom integrations?
Yes! We offer custom integration services for enterprise clients. Contact our partnerships team to discuss your specific requirements.
Is there a way to provide product feedback?
Absolutely! We love hearing from our users. You can send feedback to hello@sketchfloor.com or use the feedback feature within the application.
Do you offer training or onboarding?
Yes, we provide free onboarding sessions for Team plan customers and comprehensive training materials for all users in our help center.
Our Location
While we're a distributed team, our headquarters is located in San Francisco
SketchFloor Headquarters
123 Design Street, Suite 400
San Francisco, CA 94105
United States